This Privacy Policy (the "Policy") describes how Tchumy Inc. ("Tchumy", "we", or "our") collects, uses, discloses, and protects your personal information when you use our website, mobile application, or web version at app.tchumy.com.
We are committed to complying with Quebec's Act respecting the protection of personal information in the private sector and Law 25, as well as any other applicable data protection legislation.
1. Privacy officer
Tchumy's privacy officer can be reached at: [email protected].
2. Information we collect
2.1 Information you provide
- Identity: first name, date of birth, gender;
- Contact details: email address, phone number (optional);
- Profile: photos, bio, interests, preferences;
- Communications: messages exchanged with other users;
- Support: information provided when contacting us.
2.2 Automatically collected information
- Device data: model, operating system, unique identifiers;
- Location data: with your consent, to connect you with nearby people;
- Usage data: pages viewed, interactions, session duration;
- Technical data: IP address, browser type, error logs.
3. Purposes of collection
We use your personal information to:
- create and manage your account;
- suggest profiles aligned with your interests;
- facilitate messaging between users;
- ensure Platform security and prevent fraud;
- improve our services and develop new features;
- communicate with you (notifications, updates, support);
- comply with our legal obligations.
4. Legal basis and consent
We collect and process your personal information primarily with your consent, which you may withdraw at any time, subject to legal or contractual restrictions. Some data is required for the service to function; withdrawing it may limit your access to Tchumy.
5. Sharing of information
We do not sell your personal information. We may share it with:
- Other users: profile information visible according to your privacy settings;
- Service providers: hosting, analytics, customer support (under confidentiality agreements);
- Authorities: when required by law or to protect our rights and user safety.
6. Transfers outside Quebec
Some of our providers may be located outside Quebec or Canada. In such cases, we ensure adequate safeguards are in place, in compliance with applicable regulations.
7. Data retention
We retain your personal information as long as necessary to provide our services and meet legal obligations. When you delete your account, your data is erased or anonymized within a reasonable timeframe, unless legally required to retain it.
8. Your rights
Under Quebec legislation, you have the following rights:
- Access: obtain a copy of your personal information;
- Rectification: correct inaccurate or incomplete information;
- Deletion: request erasure of your data;
- Withdraw consent: withdraw consent for certain processing;
- Portability: receive your data in a structured format;
- Complaint: file a complaint with the Commission d'accès à l'information du Québec.
To exercise your rights, contact us at [email protected].
9. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or disclosure. However, no method of transmission over the Internet is completely secure.
10. Cookies and similar technologies
Under Quebec's Law 25, we obtain your free, informed, and specific consent before activating non-essential cookies or similar technologies. Essential cookies are required for the website to function and do not require consent.
When you visit tchumy.com, a consent banner allows you to accept all cookies, refuse non-essential cookies, or customize your preferences. You may change your choices at any time using the Cookie settings link in the footer.
10.1 Cookie categories
- Essential: required to store your consent choices and language preference. These cookies cannot be disabled.
- Functional: optional cookies that enable enhanced display features, such as loading fonts from Google Fonts. Only activated with your consent.
- Analytics: optional cookies used to measure site traffic and improve our services. Disabled by default.
- Marketing: optional cookies used for advertising or retargeting. Disabled by default.
10.2 Cookies used on this website
| Name | Category | Purpose | Duration |
|---|---|---|---|
tchumy_cookie_consent |
Essential | Stores your cookie consent preferences | 12 months |
tchumy_lang |
Essential | Remembers your language choice (FR/EN) | 12 months |
| Google Fonts (third party) | Functional | Loads typography; may transmit your IP address to Google LLC | Session / provider policy |
10.3 Consent log and retention
When you accept or reject cookies, we keep a consent record as proof under Law 25. That record may include: your choice (accepted/rejected), categories selected, IP address, browser/user-agent, page URL, language preference, date/time, and a visitor label (or your WordPress account name if you are logged in). These records are kept for 180 days, then automatically deleted. You may contact our privacy officer to request earlier deletion.
10.4 Withdrawing consent
You may withdraw your consent at any time by clicking Cookie settings in the website footer or by clearing cookies in your browser. Withdrawing consent for non-essential cookies will not prevent you from using the website.
For questions about cookies or your privacy rights under Law 25, contact our privacy officer at [email protected].
11. Minors
Tchumy is reserved for persons aged 18 and over. We do not knowingly collect personal information from minors. If we learn that a minor has created an account, it will be deleted promptly.
12. Policy changes
We may update this Policy periodically. The last updated date will be shown at the top of this page. In case of a significant change, we will notify you by notification or email.
13. Contact us
For any questions regarding the protection of your personal information:
- Email: [email protected]
- Support: support.tchumy.com